Terms and Conditions BUL99 — A Platform Usage Guide You Need to Know

1 Acceptance of Terms and Conditions

By registering, accessing, or using the BUL99 platform — whether through the official website at bul99.app or via the bul99 mobile app — you are deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document.

These terms and conditions constitute a legally binding agreement between you as the user ("Member") and bul99 as the platform provider ("We" or "bul99"). If you do not agree with any part of these terms, please discontinue your use of the bul99 platform immediately.

2 Membership Eligibility

To register and use bul99 services, you must meet the following eligibility requirements:

• Be at least 18 years on the date of registration.
• Residing in a country or region where online gaming activity is permitted under applicable local laws.
• Have full legal capacity to enter into a binding agreement.
• Not being on a self-exclusion list from any responsible gaming programme.
• Not registering on behalf of another individual or business entity.

3 Registration & Account Management

When registering a bul99 account, you are required to provide accurate, complete, and up-to-date information. Details provided — including your full name, date of birth, email address, phone number, and payment information — must all be truthful and in your own name.

BUL99 enforces a strict Know Your Customer (KYC) process. You may be required to submit documents such as your identification card, passport, or bank statement for identity verification purposes. This process is part of our commitment to member security and fraud prevention.

• Each individual is only permitted to hold one (1) account BUL99 only.
• You are fully responsible for maintaining the confidentiality of your account password.
• All activity that occurs under your account is entirely your responsibility.
• Please notify us immediately if you suspect any unauthorised access to your account.
• Transferring your account to another party is strictly prohibited.

4 Deposit & Withdrawal of Funds

BUL99 supports a variety of safe and convenient payment methods for Malaysian members, including FPX online banking, Maybank2u, CIMB Clicks, RHB Now, Public Bank, and Touch 'n Go eWallet. All transactions are processed through encryption-secured channels.

The terms relating to deposits and withdrawals are as follows:

• The minimum deposit is RM 30 per transaction.
• The minimum withdrawal amount is RM 50 per application.
• All deposit and withdrawal methods must be in the same name as the bul99 account holder.
• BUL99 does not accept or process payments to or from third parties.
• Withdrawals that meet the requirements will be processed within 15 minutes on business days.
• BUL99 reserves the right to conduct additional checks before processing withdrawals for amounts exceeding certain limits.

5 Bonuses, Promotions & Wagering Requirements

BUL99 offers a wide range of attractive bonuses and promotions for new and existing members, including welcome bonuses, weekly cashback, reload bonuses, and seasonal promotions. All offers are subject to the specific terms and conditions stated alongside each promotion.

The general bonus policy is as follows:

• Each bonus has a wagering requirement that must be met before a withdrawal can be made.
• The welcome bonus may only be claimed once per new member.
• BUL99 reserves the right to void bonuses if there is evidence of bonus abuse or fraud.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• BUL99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Using multiple accounts to claim the same bonus is prohibited and may result in account suspension.

6 Game Rules & Betting

All games offered on the bul99 platform — including video slots, table games, Live Casino, and Sports Betting — have their own rules that all members must follow. The specific rules for each game can be found within the game interface itself.

• All bul99 games use a Random Number Generator (RNG) certified by independent auditing bodies, ensuring fairness for all players.
• The minimum and maximum bets for each game are set by the respective game providers and bul99.
• Completed game results are final and cannot be disputed, unless there is clear evidence of a technical error that affected the outcome.
• In the event of a connection disruption during an active game session, the bul99 system will record the last known game state and resolve it automatically in accordance with the established rules.
• BUL99 reserves the right to void any wagers placed based on incorrect information, erroneous odds, or obvious technical errors.

7 Member Conduct & Responsibilities

As a bul99 member, you agree to use this platform in a responsible, lawful, and ethical manner. The following activities are strictly prohibited on the bul99 platform:

• Use of third-party software, bots, or automated methods to play or place bets.
• Any form of fraud, misrepresentation, or attempts to deceive the bul99 system.
• Money laundering or using illegally obtained funds for deposits.
• Sharing account login credentials with other individuals.
• Distributing viruses, malware, or any malicious code through the BUL99 platform.
• Attempting to access or interfere with BUL99's systems, servers, or networks without authorisation.

BUL99 employs an advanced detection system to identify any suspicious activity. Violations of any of the above may result in immediate account suspension and legal action where necessary.

8 Privacy & Data Protection

BUL99 takes the protection of your personal data seriously. All information you provide during registration and platform use is protected with 256-bit SSL encryption and stored on secure servers.

BUL99 collects your personal data solely for the following purposes:

• Identity verification and mandatory KYC process.
• Processing financial transactions securely and accurately.
• Improving user experience and platform services.
• Account-related communications, promotions, and important updates.
• Compliance with applicable legal and regulatory requirements.

Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. For more information, please refer to BUL99 Privacy Policy our complete.

9 BUL99 Liability Limits

BUL99 strives to ensure the platform operates without interruption at all times. However, BUL99 is not liable for:

• Losses arising from service disruptions, system maintenance, or unforeseen circumstances.
• Inaccuracies, delays, or errors in data transmission caused by factors beyond BUL99's control.
• Losses or damages arising from unauthorised access to a member's account due to the member's own negligence in safeguarding their login credentials.
• Any losses incurred as a result of fair and legitimate game outcomes.

10 Account Suspension & Termination

BUL99 reserves the right to suspend, restrict, or terminate any member's account without prior notice in the following cases:

• Violation of any part of these terms and conditions.
• Confirmation that a member has registered multiple accounts.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Systematic abuse of the bonus or promotion system.

Members may also request to close their own account at any time by contacting the BUL99 customer support team via live chat or our official email. Any valid remaining funds will be returned after the review process is complete.

11 Dispute Resolution

Should any dispute arise regarding the use of the bul99 platform, we encourage you to contact our customer support team first. Most issues can be resolved quickly and satisfactorily through our support channels, which operate 24 hours a day, 7 days a week.

The bul99 dispute resolution process is as follows:

1. Contact BUL99 customer support via live chat or email, providing full details of the dispute.
2. Our team will review your case and provide feedback within 3 business days.
3. If you are not satisfied with the first-level decision, you may request a second-level review by BUL99 management.
4. The second-level decision is final and binding on both parties.

12 Amendment of Terms and Conditions

BUL99 reserves the right to amend, update, or modify any part of these terms and conditions at any time. Any significant changes will be communicated to members via their registered email or in-platform notifications.

It is your responsibility to review these terms and conditions periodically to ensure you are always aware of the latest version in effect. The date of the last update will always be displayed at the top of this document for your reference.